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CURRENT VACANCIES

One of the UK’s top Massey Ferguson & Fendt dealers, we are looking for the following roles to extend our already 64 strong team, serving the farming industry with the sales and service of agricultural tractors and machinery.

Warranty Controller - Based in either Churchstoke or Holmes Chapel

Job Title:  Warranty Controller

Reports to: Service Manager

Job Location: Churchstoke

Job Description:

To manage the warranty process for all brands for all depots, including submitting paper and online claims and following that claim through the process to payment. Raising technical concerns and using technical experience and diagnostics to assist the process. Running the process to an auditable standard.

Key Accountabilities:

  • Submitting supplier warranty claims using both online and paper based systems
  • Ensuring that every claim is submitted within the strict timeframe given by the supplier
  • To submit any modification and policy claims (those extenuating circumstances where the machine is out of warranty)
  • Ensuring that we achieve minimal warranty rejections and achieve a rejection level below the national dealer average where applicable
  • Weekly monitoring and control of work in progress, focusing in particular on warranty jobs
  • Monitor and control job times from start to finish. Using manufacturer RTS (Recommended Time Schedules) where available
  • To liase with parts to ensure all parts are correctly claimed for in the most cost effective way
  • Register all new machinery for warranty
  • Checking manufacturer websites for service bulletins, distributing and acting on as necessary
  • Manage manufacturers rectification program (RP) to ensure that all RPs are completed within the required timeframe and claimed for in full
  • Reconciling manufacturer credit notes to the original claim. Analysing any rejected claims and shortfalls in reimbursement and questioning the supplier immediately
  • Actively promote extended warranty encouraging customers to take extended warranty options up by letter and phonecall follow up
  • Management of department financials in terms of minimising warranty losses to Company
  • Maintaining & nurturing supplier relationships
  • Make sure that all engineers complete job cards and stories up to a submittable standard
  • Ensure that all warranty parts are returned, labelled and stored correctly
  • Responsible for updating SOURCE the manufacturers technical information helpline, this includes uploading issues, monitoring and escalating where necessary to ensure a satisfactory and timely result
  • Travel to other depots to ensure that warranty WIP, processes and procedures are all running correctly and efficiently
  • Assist depot service managers to achieve manufacturer dealer standards, including specialist tool register and calibration log

Key Measures:

  • WIP
  • Warranty rejection levels
  • Warranty contribution

Job Dimensions:

Staff:                   No direct reports but works alongside the service and parts departments

Planning:             To ensure that the Warranty process is managed in a timely manner, optimising every claim opportunity and limiting warranty losses as a whole

Supervision:       Supervised by Service Manager and Workshop Controller

Contacts:             Dealership Management & staff, suppliers

Conditions:         Based at Churchstoke depot but may be required to spend time at other depots. At times may be required to perform duties outside of this job description in order to ensure the maintenance of a high level of service to our customers.

Please contact Ros for an application form. ros@rvwpugh.co.uk or call 01588 620545

In-House Agricultural Sales Manager - Churchstoke

Job Title:  In-house Agricultural Sales Manager

 Reports to: Directors & Business Manager

 Job Location: Churchstoke

 Job Description:

To handle all incoming enquiries to the depot, dealing with used and out of territory enquiries and liasing with the relevant sales rep on in area enquiries dependent on territory. Managing and organising the demonstration fleet, liaising with all depots and service dept

 Key Accountabilities:

  • Preparation of quotes for customers
  • Dealing with incoming sales enquiries
  • Cultivating and nurturing export and trade contacts
  • Identification and contact of potential customers
  • Arrange and conduct machinery demonstrations
  • Negotiate, handle objections and close sales
  • Fill in weekly call sheets, outlining customer contacts made
  • Credit control as instructed by the Accounts Manager
  • Preparations of trade in appraisals and estimated PDI budgets
  • Ensuring efficient, correct and timely completion of paperwork
  • To co-ordinate demo’s
  • To co-ordinate shows and open evenings
  • To update the used machinery database and picture library
  • Liasing with the Business Manager and Marketing Co-ordinator over marketing initiatives
  • Liasing with manufacturer representatives to ensure best purchasing
  • Liasing with finance house representatives where necessary to provide the customer with a finance quote to suit their requirements

Key Measures:

  • Turnover
  • Gross and net profit margins
  • Stock turn

Job Dimensions:

Staff:                   No direct reports but supported by Sales Administrator, to work closely with the sales team

Planning:             Planning day to day efficient running of used sales, maximising contact with existing and prospective customers.

Supervision:         Supervised by Business Manager & Directors

Contacts:             Dealership Management & staff, existing and prospective customers, suppliers representatives

Conditions:         Based at Churchstoke depot, some show and customer visits necessary. Saturday morning cover. At times may be required to perform duties outside of this job description in order to ensure the maintenance of a high level of service to our customers.

Please contact Ros for an application form. ros@rvwpugh.co.uk or call 01588 620545

Branch Manager – Holmes Chapel

We are looking for a talented Branch Manager to supervise all areas of operation, including sales and after sales, customer service, human resources, and administration in accordance with RVW Pugh Ltd’s company objectives.  You will be responsible for directing and managing the Holmes Chapel sales team to maximise sales. You will manage staff, foster a positive environment, ensure customer satisfaction and efficient branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.  You will strive to improve efficiencies in all departments.  

You will liaise with the directors and Business Manager of the company to develop forecasts, financial objectives and business plans.

 

 Please email ros@rvwpugh.co.uk for a job application form and job description, or call Emma on 01588 620545 to discuss the position further.

Agricultural Engineer - 

X1 Churchstoke, X1 HOLMES CHAPEL


Our service departments continue to be busy and we are always looking for skilled engineers to join our team, with the continued progress in technology and systems it is important to us to have the best team we can possible.

We would look favourably to candidates with training in the areas we cover such as Massey Ferguson, Fendt and Merlo however we are always happy to hear from candidates with similar skills. 

Agricultural Engineer to work on all tyres of Agricultural machinery to include Tractors, Telehandlers and harvest equipment.

Responsibilities & Duties:

Include but not limited to:

  • The repair and maintenance of vehicles and machinery, to the highest standards and with a “right-first-time” attitude.
  • The preparation of new and used vehicles and machinery for sale, in accordance with manufacturers’ guidelines.
  • Use of specialist diagnostic equipment and techniques, utilising manufacturers’ systems such as EDT and SOURCE. You are also required to keep up to date with the latest “Service News/Bulletins” as published on AGCOnet.
  • Completion of Job Cards, Time Sheets and work reports, as required by workshop management. Job cards should be written up in sufficient detail to justify all of your time spent on the repair. Time Sheets should be completed daily.
  • On occasion you may be required to help and develop junior members of the workshop team.
  • General housekeeping duties within the workshop environment, including return of special tools and warranty parts to their designated storage area. Cleanliness of working environment and work van/service vehicle. You should adhere to health and safety standards at all times.
  • You may be required to demonstrate the use of/ and/or functions of, new or used machinery to our customers. Remember that you are representing RVW Pugh Ltd and your behaviour should remain professional at all times.
  • Communication with workshop management. It is your responsibility to report any problems with repairs, potential safety issues or training requirements to your workshop management.

Key Performance Measures:

WIP (Work in Progress) – Job Cards should be completed and returned to workshop management as required. Outstanding Job Cards should be kept to a minimum.

Technical Ability – Quality of repair, aiming to achieve a consistent “Right-first-time” repair record.

Technical Ability – Speed / Efficiency of repair, being measured against manufacturers recommended repair times and/or Quotes/Timescales set by workshop management.

Reporting to:

Directors, Business Manager, Operational Workshop Manager and Commercial After-Sales Manager.

RVW Pugh is an award-winning dealer that wants to reinvest in its resources all the time. We have fully equipped workshops at both our Holmes Chapel depot and Churchstoke depot. You will receive training from our main manufacturers and at the depot from other members of the team. 

Please contact Ros for an application form. ros@rvwpugh.co.uk or call 01588 620545

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Become an apprentice with AGCO and RVW PUGH LTD

Tractors and farm machinery have changed massively in recent years, so the servicing industry has had to shift up a gear to keep pace. To keep up with the rapid rate of change, manufacturers and independent dealerships are providing tailored apprenticeship schemes to produce a workforce capable of meeting their increasingly technical requirements.

At RVW Pugh we understand how important it is that we keep up to date with the changing industry around us to stay competitive, that comes from having a strong team at each depot. We work with AGCO to ensure that the programme is offering the right experience for the individual. We look to the younger generation as the future of our business and want to invest in young talent. Apprenticeships are a great way for us to help someone learn different aspects of the working-world. With a structured academic programme to work to this option is something that allows the individual to combine practical and theoretical training which is important for any future employee in the industry.

Why become an apprentice?

This is a real opportunity for AGCO apprentices to gain knowledge and practical skills at college as well as gaining valuable hands-on experience in the workplace, Time-served land-based engineers that progress and demonstrate high levels of expertise are a tremendous asset to all of us in the industry.

What qualifications do I need?

Ideally candidates should have 4 or more GCSE’s above a grade C. Show ability to work hard and pro-active nature.

How long is the programme?

As part of their AGCO dealer apprenticeship, young people taken on by a dealer representing an AGCO brand receive 24 weeks training spread over two years at Warwickshire College’s Moreton Morrell centre. All apprentices attending the college as part of AGCO’s dealer apprenticeship scheme stay on-site in the college’s own residential accommodation.

What is involved?

Two levels of apprenticeship in land-based engineering are currently offered by AGCO dealers. The first is an intermediate level 2 apprenticeship that takes two years to complete, including 12 weeks during each year attending Warwickshire College, the remainder of the time being spent back at the apprentice’s dealer-employer.

With the support of their dealer, trainees wishing to progress to an advanced level 3 apprenticeship are able to attend Warwickshire College for a further 12 weeks spread over a total of 15 months.

There are AGCO apprentices on the training course from all over the country and you stay with the same group from the start so you get to know everyone really well. It’s a great way to start off in the industry.