We have just been announced Gold Dealers by Merlo UK.
Joint top dealer in the UK and Ireland we will have you know...
What does this mean?
In striving to provide customers with top quality service and support throughout all depots. RVW PUGH local machinery dealer based in Mid-Wales have been awarded Gold medal standard by Merlo UK. This accolade is only awarded to a small number of dealers and RVW PUGH have achieved joint top in the country. Every dealer in the UK and Ireland has to conform to certain brand standards and through the continued investment in training and the latest equipment RVW Pugh have hit sales figures and achieved a targeted market share as well as meeting goals in the part’s department. “We ensure we invest in our staff and resources to be able to offer the best service for our customers.” – Robert Pugh, Business Owner.
With Merlo now being named one of the top three Handler manufacturers in the UK, fast approaching second place, the brand knows how important it is to have their dealers support to carry through their standards right down to the customer. Providing Merlo sales and service for 20 years, RVW Pugh certainly ensures that this is the case; Mr Gethin, a sheep and beef farmer from Sarn has been buying Merlo for the past 20 years. “We initially started buying Merlo’s as they were very affordable and performed well. As the years went on we felt no need to change brands. We know the machines and are very happy with them”.
With new models such as the 27.6 – compact telehandler and the 33.7 Turbofarmer, it is important that technicians and salesman together are trained on these new products to keep up with the evolving technology that Merlo has to offer. Receiving the Gold award is recognition of the all-round service delivered by RVW Pugh and the continued support from customers; “I buy practically all of my machines from RVW PUGH and I expect a high level of service in return and that’s exactly what I get.” Dylan Owen, Powys. With price increases around the corner the company understand that value for money and good back-up is at the forefront of the customer’s decision to buy.
The recognition of RVW PUGH as a Gold dealer is something the company are very proud of and feel is a fantastic indicator of a bright future for both the brand and RVW PUGH as an ambassador.
Thank you to Merlo and to our lovely staff and customers that have helped us acheive this gold award.